FAQ

Returns & Refunds

No, we do not offer refunds or exchanges

Please reference our return policy for more information.

Shipping & Delivery

If your item is in stock, it will ship out in 1-2 business days.

If you have any questions about your specific item, please email us at info@wovenbyshaolin.com.

Shipping + Delivery

Delivery or shipping options will be calculated at checkout and you will be contacted with updates once your item is in stock.

Pickup

Once your item is available, pickup is free at our Kailua store located at 146 Hekili Street, Suite 101.

Warranty & Repair

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within (5) days of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defect.

An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.

Payments & Safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.